Track your luggage here

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Welcome to CityBags

We understand the upset and frustration that is experienced when luggage is mis-routed or mis-handled by the airline on your arrival to London. It is our pleasure to reunite your personal property to you as soon as possible.

Please enter your file reference number and surname to track your delivery. In the event that nothing is displayed when entering your details, please call the airline.

As a company we do not trace or locate bags; this function is performed by the airline or handling agent appointed by the airline.

Once we receive the baggage from the airline or handling agent and our courier has been allocated, you will receive a call or a text message to confirm an estimated delivery window. We are not pre-advised of luggage which we collect from the airlines so would only be able to provide you of the delivery time once the items are scanned in to our warehouse. It is our company policy to gain signatures on every delivery; we cannot leave items unsigned for.

Should you have a question or need more information on our services, please read our FAQ’s section to find out more, If you still can't find what you are looking for, please email us at the details of your enquiry including your full name, file reference and contact details and we will get back to you as soon as possible.

News Update

CityBags are please to announce the acquisition of Heathrow Baggage Services on 25th March. For any enquiries, please email
or call us on 0208 814 1414